Our Commitment to Your Plan and Members
Trust & Safety
Extensive Screenings for Our Entire Network
Our Vetting Process
We run comprehensive background checks, verify licensures and confirm professional registrations for every occupational therapist, and home service provider who joins our network.
What we check:
- Social Security Number trace
- County criminal records
- National criminal database
- Sex offender registry
- Global Watchlist records
- Fraud Abuse Control Information System
Prioritizing The Member Experience
Member Feedback
Members have multiple simple ways to express concerns, raise complaints or simply ask questions.
- Direct communication with our care team
- Online feedback forms
- Post-evaluation and project check-in processes
- Product returns & warranty policies
We take security and compliance seriously.
Technology & Security
HIPAA-Compliant Tools & Infrastructure
Integrated Quality Assurance
SOC2 Compliant & Certified
First-Class Data Protection & Backups