Our Commitment to Your Plan and Members
Our Vetting Process
Extensive Screenings for Our Entire Network
We run comprehensive background checks, verify licensures and confirm professional registrations for every occupational therapist, and home service provider who joins our network.
What we check:
- Social Security Number trace
- County criminal records
- National criminal database
- Sex offender registry
- Global Watchlist records
- Fraud Abuse Control Information System
Member Feedback
Prioritizing The Member Experience
Members have multiple simple ways to express concerns, raise complaints or simply ask questions.
- Direct. communication with our care team
- Online feedback forms
- Post-evaluation and project check-in processes
- Email & SMS contact
- NPS scoring
- Product returns & warranty policies