Trust & Safety

Our Commitment to Your Plan and Members

Our Vetting Process

Extensive Screenings for Our Entire Network

We run comprehensive background checks, verify licensures and confirm professional registrations for every occupational therapist, and home service provider who joins our network.

What we check:

  • Social Security Number trace
  • County criminal records
  • National criminal database
  • Sex offender registry
  • Global Watchlist records
  • Fraud Abuse Control Information System

Member Feedback

Prioritizing The Member Experience

Members have multiple simple ways to express concerns, raise complaints or simply ask questions.

  • Direct. communication with our care team
  • Online feedback forms
  • Post-evaluation and project check-in processes
    • Email & SMS contact
    • NPS scoring
  • Product returns & warranty policies

Technology & Security

We take security and compliance seriously.

HIPAA-Compliant Tools & Infrastructure

Integrated Quality Assurance

SOC2 Compliant & Certified

First-Class Data Protection & Backups